Refund Policy

Refund Policy for OlympusEBikes

At OlympusEBikes, we are committed to providing high-quality e-bikes and accessories. We understand that sometimes purchases may not meet your expectations. This Refund Policy outlines the terms and conditions for refunds and returns on products purchased directly from OlympusEBikes.

1. Returns and Refunds Eligibility

  • Timeframe: To be eligible for a refund, you must initiate the return within 30 days of the purchase date.
  • Condition: The e-bike and any accessories must be unused, undamaged, and in their original packaging. If the item shows signs of wear, damage, or has missing parts not due to our error, we may only offer a partial refund or may not accept the return.

2. Return Process

  • Contact Us: Please contact our customer service team at olympusebike@gmail.com with your order details before returning any item.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. Ensure the item is securely packaged to avoid any damage during transit.

3. Refund Processing

  • Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days. For any delays, please allow time for your bank or credit card company to process the refund.

4. Exchanges

  • If you received a defective or damaged item, we are happy to replace it. Please reach out within 30 days of receiving the product, and we will arrange for an exchange at no additional cost.

5. Non-Refundable Items

  • Custom-built e-bikes or personalized orders are not eligible for refunds or returns, except in cases of manufacturing defects.
  • Gift cards, clearance items, and promotional items are non-refundable.

6. Warranty Repairs

  • Issues that arise after the 30-day return period may still be covered under our warranty. Please refer to our [Warranty Policy] for more details on eligibility and coverage.

Thank you for choosing OlympusEBikes. For any questions or assistance with your return or refund, feel free to contact our support team.